Returns and Refunds

Returns & Refunds

Returns & Refunds

Returns are only accepted within 30 days from the invoice date. 

All items must be unused and in like-new condition.

Please ensure you email sales@wearerocksolid.co.uk and speak to someone to authorise the return before attempting to send anything back.

Shipping Your Return:

    • Pack all items being returned securely in the original package if possible. Enclose a copy of the original invoice or a note of your name and order number with the return merchandise.
    • All return shipping charges must be prepaid and we strongly recommend you use a tracked delivery service as we cannot be held responsible for packages lost in the post.

Ship the return package to:

Habitat UK

10 Clifthouse Road

Ashton Gate

Bristol

BS3 1RX

When we receive the return and have determined that it has not been used, we'll refund you for the full amount, minus the shipping charges. 

Exceptions to the above would be If an item is defective or was shipped incorrectly by us. In those cases, contact us at sales@wearerocksolid.co.uk before shipping any items back and we'll give you further instructions.

Skateboard Deck Warranty:

All Habitat skateboards have a manufacturer's warranty for 30 days from the date of purchase. We will replace any Alien Workshop skateboard due to manufacturing defects such as warped or delamination. This warranty does not include normal wear and tear, or improper use. To begin the return process, please send the skateboard to the below address accompanied with a copy of the sales receipt, telephone number and return address. Please allow two weeks for processing and handling. The returns department will then evaluate the returned skateboard to ensure it meets these requirements. If the skateboard has been abused no replacement will be sent. Any return received without the sales receipt will not be honoured. If the returned skateboard is no longer in stock you will receive a replacement that is similar size and shape.

THIS WARRANTY DOES NOT COVER

Decks broken in middle of the deck. Decks exposed to excessive moisture. Normal wear and abuse including: Chipping or blunt impact damage from repetitive ground or obstacle contact.